Operations and Operational Excellence

Excellence in Business Implement​ation

Designing Business and Operational Models

A transformative shift aimed at elevating organizational performance by evolving from traditional practices to globally recognized standards. This includes the development of an advanced operating model, enhanced service governance, streamlined processes, and optimized human resources, along with a more structured approach to cross-departmental coordination and communication.

Business Process Engineering

A foundational element for operational excellence and institutional distinction across all organization types. It integrates modeling, automation, execution, monitoring, continuous improvement, and control of business workflows. Its goal is to empower the organization, its people, customers, and partners both internally and externally.


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Establishing and Operating Centers of Institutional Excellence

A centralized hub bringing together cross-functional teams and expert units, designed to address specific organizational needs. These centers serve as engines for research and support to help maximize value creation and elevate organizational performance.

Governance, Risk, and Compliance (GRC)

A comprehensive framework for monitoring the progress of all transformation-linked initiatives and evaluating strategic goal attainment. This is enabled through a specialized team responsible for governance and implementation oversight for a period of 3 to 5 years. It involves setting up a program-level structure, developing templates, workflows, role matrices, and other essential tools.

Business Continuity and Disaster Recovery (BCDR)

The design of a dedicated unit to review strategic plans and programs, track and assess strategic and operational KPIs, set targets, and continuously monitor performance. Real-time and forward-looking data analysis supports decision-makers in identifying vulnerabilities and benchmarking improvement strategies to ensure seamless business continuity and effective disaster recovery.

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